Executive summits · Masterclasses · PECB ISO certification
Practical guidelines that lift the level of customer service across an organisation - including the difficult conversations.
5 - 6 November 2026
The Capital Empire Hotel, Sandton
Johannesburg, South Africa
Overview
This course provides a number of guidelines that will improve the level of customer service in your organisation. The aim is to provide the learner with tools that can be used to deliver gold customer service.
The work is deliberately practical: individual role-plays and feedback run throughout, and every delegate leaves with a personal action plan rather than a set of principles.
One of three independent two-day courses in FMI's Customizable Professional Development Suite. Each course stands on its own and is also available as a dedicated in-house run.
Brochure
The printed brochure carries the complete agenda, the speaker line-up, pricing and the registration form - everything you need to put Customer Engagement Training in front of a budget holder. Tell us where to send it and we will.
Also in this stream
A three-day masterclass on measuring business success, modelling free cash flow and making financial decisions that create value.
Tools to implement organisational change more smoothly - and to have that change better accepted by the people living through it.
The essential and procedural requirements of conducting fair disciplinary hearings and defending cases before the CCMA.
Register online with card or Instant EFT, or request an invoice for bank transfer.
Booking assistant
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