Executive summits · Masterclasses · PECB ISO certification
Practical guidelines that lift the level of customer service across an organisation - including the difficult conversations.
5 - 6 November 2026
The Capital Empire Hotel, Sandton
Johannesburg, South Africa
Overview
This course provides a number of guidelines that will improve the level of customer service in your organisation. The aim is to provide the learner with tools that can be used to deliver gold customer service.
The work is deliberately practical: individual role-plays and feedback run throughout, and every delegate leaves with a personal action plan rather than a set of principles.
One of three independent two-day courses in FMI's Customizable Professional Development Suite. Each course stands on its own and is also available as a dedicated in-house run.
Brochure
The printed brochure carries the complete agenda, the speaker line-up, pricing and the registration form - everything you need to put Customer Engagement Training in front of a budget holder. Tell us where to send it and we will.
Also in this stream
Equipping directors to govern AI-enabled organisations - and to interrogate what the board pack is not telling them.
Managing a diverse South African workforce, and resolving the conflict that is part of any business process.
Equipping executive assistants, chiefs of staff and protocol professionals for the AI era - where classic state and corporate protocol meets safe, practical artificial intelligence.
Register online with card or Instant EFT, or request an invoice for bank transfer.
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