01OCT
Masterclasses
Online
Project Management Essentials
A practical two-day workshop covering the project lifecycle, team leadership and delivery discipline.
- Dates
- 1 - 2 October 2026
- Venue
- Live online workshop
FromR 9 450ex VAT
View & register →MasterclassesIn person2 days
Customer Engagement Training
Practical guidelines that lift the level of customer service across an organisation - including the difficult conversations.
Scheduled dates (1)
5 - 6 November 2026
The Capital Empire Hotel, Sandton
Johannesburg, South Africa
In personRegister →
Overview
Why this programme
This course provides a number of guidelines that will improve the level of customer service in your organisation. The aim is to provide the learner with tools that can be used to deliver gold customer service.
The work is deliberately practical: individual role-plays and feedback run throughout, and every delegate leaves with a personal action plan rather than a set of principles.
One of three independent two-day courses in FMI's Customizable Professional Development Suite. Each course stands on its own and is also available as a dedicated in-house run.
Programme
- 01
Programme outline
- Who is my customer?
- Ways in which to improve customer service within the organisation
- Dealing with difficult people
- The problem solving process
- Handling conflict and challenging conversations
- Individual role-plays and feedback
- Personal action planning
Brochure
Ask us for the full programme
The printed brochure carries the complete agenda, the speaker line-up, pricing and the registration form - everything you need to put Customer Engagement Training in front of a budget holder. Tell us where to send it and we will.
- Full 2-day agenda, session by session
- Pricing, payment terms and the registration form
- Venue, dates and delegate logistics
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- Dates
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- Venue
- The Capital Empire Hotel, Sandton, Johannesburg, South Africa
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14OCT
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Corporate Finance: Value Creation & Valuation Masterclass
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- Dates
- 14 - 16 October 2026
- Venue
- The Capital Hotel Sandton, Johannesburg, South Africa
FromR 12 990ex VAT
View & register →Ready to secure your seat?
Register online with card or Instant EFT, or request an invoice for bank transfer.