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MasterclassesIn person3 days

The Global Executive Support Masterclass

Protocol, resilience and AI for the executive office

Equipping executive assistants, chiefs of staff and protocol professionals for the AI era - where classic state and corporate protocol meets safe, practical artificial intelligence.

Scheduled dates (1)

  • 17 - 19 November 2026

    The Capital Empire Hotel, Sandton

    Johannesburg, South Africa

    In personRegister →

Overview

Why this programme

As the primary support system for your organisation, you devote your time and energy to ensuring co-workers, executives, vendors and clients have everything they need to succeed. This three-day masterclass steps you away from the daily operational grind to re-energise, refocus and gain a fresh perspective on your career trajectory.

Three days, one arc. Day one grounds you in diplomatic protocol, corporate etiquette and high-stakes event execution. Day two turns inward - resilience, goal engineering and executive presence. Day three looks forward, demystifying AI and ending with your own AI work assistant, built live.

Every participant leaves with a fully configured, secure and reusable custom AI work assistant, tailored to their own administrative, protocol and event-execution needs. Throughout day three the emphasis stays on human oversight: knowing when to rely on AI speed and when to rely on intuition, nuance and discretion in service of your executive.

Programme

  1. 01

    Day One - Diplomatic protocol, corporate etiquette and high-stakes event execution

    • Keynote: the executive assistant as strategic diplomat and gatekeeper
    • Diplomatic protocol and order of precedence: addressing dignitaries, VIPs and board members; seating for bilateral meetings, state banquets and C-suite roundtables
    • Global corporate etiquette and cross-cultural diplomacy: high- and low-context business cultures, executive presence, gift-giving protocols and ethical limits
    • High-level event management and VIP logistics: ministerial summits and AGMs, motorcades and airport fast-tracking, run-of-show schedules and contingency playbooks
    • Interactive workshop: the protocol crisis simulation
  2. 02

    Day Two - Personal resilience, strategy and future-ready executive leadership

    • Managing stress, change and emotional intelligence: the resilience toolkit for everyday C-suite crises
    • Goal engineering and assertiveness: rules of engagement in conflict and negotiation, healthy boundaries and the art of the strategic no
    • True-life storytelling, grit and executive judgment: positioning yourself as an indispensable business partner
    • Image management: aligning inner confidence with outward poise
  3. 03

    Day Three - AI demystified, practical applications and custom assistant setup

    • Understanding AI in plain language and corporate boundaries: security, data privacy and what never to feed into public AI models
    • Mastering AI interaction: briefing, tone and boundaries; spotting hallucinations and fact-checking
    • Live masterclass: AI-powered event and admin automation, from itineraries and VIP briefing books to vendor comparisons and protocol scripts
    • Guided setup: building your own custom AI work assistant, then graduation

Brochure

Ask us for the full programme

The printed brochure carries the complete agenda, the speaker line-up, pricing and the registration form - everything you need to put The Global Executive Support Masterclass in front of a budget holder. Tell us where to send it and we will.

  • Full 3-day agenda, session by session
  • Pricing, payment terms and the registration form
  • Venue, dates and delegate logistics

We'll email the brochure to you shortly. We use your details only to answer questions about this programme - see our privacy notice for how we handle personal information under POPIA.

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